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Domains Control Panels FAQ / Support

Domain Name Frequently Asked Questions

General Questions

What is a Domain Name?
Are there any rules to abide by?
How long does it take to register a name?
Should I register a name now for use later on
What if the name I want to use is already taken?
Are domain names case sensitive?
Who owns a domain name?
What are the terms and conditions?
What to do if you have a problem or complaint

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Domain Name Frequently Asked Questions


What is a Domain Name?

A Domain name is an easy to remember text name for a 'real'internet address, which is known as an IP number (eg162.23.254.47).   Registered names are unique - as long as registration is maintained no-one else can use that address. They have mainly been used by companies who register a name relevant to their business. Thus it is easy to find Microsoft without knowing their domain by guessing that their website will be at and that e-mail can be sent (Domains names are not case sensitive)   top


Are there any rules to abide by?

Web names must be at least 3 characters long. Remember, a long name isn't as easy for your friends, customers, etc to remember and they'll also have to type it in each time! Valid characters are letters, number and hyphens "-". You cannot start or end a domain name with a hyphen though. The only other rules, as mentioned above, are that you should not register names that somebody else has ownership or copyright/trade mark rights on.     top


How long does it take to register a name?

The the whole process will take about 24 hours. The actual registration is almost immediate, the delay comes from waiting for web servers to refresh themselves with your new domain name. Once this is complete, the domain name and email forwarding is ready to use.     top


Should I register a name now for use later on?

Oh definitely yes! The number of times we have seen a name that is still available and thought "I'll register that name tomorrow"...and by the time we get around to it the name has been taken by someone else! And it's usually a competitor!! If you wish to do this then simply leave the web and mail forwarding fields blank in the application form. We'll park it for you until you're ready. You can then change your details easily at any time with our control panel.   top


What if the name I want to use is already taken?

Try a different domain, eg try .  You can also try a slight variation. For example, to register an address based on a toyshop you could try , or    top


Are domain names case sensitive?

No. It doesnt matter if enter  , or or any combination , you will still reach your domain. This also applies to email addresses.   top

Who owns the domain name?

All domains we register are registered in your name as long as you pay the fees. You are the individual or organisation at the top of the WHOIS record.    top


Contacting us about a problem or complaint?

Please contact us using one of the methods shown on this page. Ensure you include full details. We will respond within 48 hours at most.

Taking a complaint further:

You might feel that the response you received didn’t resolve your complaint. In which case, you should escalate it to our Managaing Director. When making an escalated complaint, please make sure you include full details of your complaint, including the reasons why you aren’t happy with how we’ve dealt with it so far. All complaints to our Director should be made in writing and emailed to They should include the following information:

Your name and contact details
The domain name(s) concerned (if appropriate)
A clear description of your concern or complaint
What steps you would like us to take to resolve the issue

Please also remember to write ‘Complaint’ clearly in the subject line of your email. We’ll acknowledge your complaint within 48 hours, and come back to you with our final response within 10 working days. If we think it will take longer than this to look into it properly, we’ll get in touch within these 10 working days to let you know when you’ll get our final response.   top


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Domain Name Frequently Asked Questions

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